You have the right, under the distance selling act to refuse/return an unwanted item within 14 days. (Non Personalised Items Only) You Will Need To Pay The Return Postage & Once We Have Received The Item Back We Will Then Issue A Refund Within 5-7 Working Days.
We Can Not Cancel Or Refund Personalised Items Due To The Time & Work That Goes Into Making These Items, If Your Item Arrives Damaged We Will Send A Replacement Out Free Of Charge (You Will Need To Contact Us With A Photo Of The Damage Within 7 days of receiving your personalised order. Please note once a personalised order has been made we can not refund under any circumstance, if your order hasn’t been sent or designed we can either use towards another item or put your order on hold until further notice.
PHOTOS – IMPORTANT – PLEASE READ – TERMS & CONDITIONS
Please Note That We Reserve The Right To Use Images Of The Finished Product For Promotional Services, Including Website & Social Media, If You Would Like To Order But Do Not Want Your Photo To Be Used For Advertising Purposes Please Add A Note To Your Order Or Email Us.
TABLE NAME ORDERS
IF YOU ARE ORDERING NOW AND CONFIRMING NAMES AT A LATER DATE WE ARE UNABLE TO REFUND YOUR NAMES BUT WE CAN OFFER CREDIT INSTEAD.
PERSONALISATION DETAILS / ADDRESS
Please make sure when you order a personalised item you double check the personalisation details are correct before submitting your order, once your order has been designed or made we can not make any changes, please also make sure when ordering you put your full address as requested at checkout, if you leave off your street name and your order does not arrive we will not be able to send a replacement free of charge.