@woodencraftingsupplies
10% OFF ORDERS OVER £10! - USE CODE "WEB10"
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@woodencraftingsupplies
10% OFF ORDERS OVER £10! - USE CODE "WEB10"

Returns/Refunds

PLEASE MAKE SURE YOU REPORT ANY DAMAGED ITEMS

WITHIN 2 WORKING DAYS OF RECIEVING THE ITEM.

If A Non Personalised Item Arrives Broken

We Will Send Out A Replacement Within 3 Working Days,

We Do Not Give Refunds On Any Personalised Items

(Including Wedding/Christmas Drop Boxes) 

If The Item Arrives Broken We Will Send Out A 

Replacement Within 5 Working Days.

(ONLY IF REPORTED WITHIN 2 WORKING DAYS)

We Will Require Proof That The Item Is Damaged

(Please Send Us A Clear Photo)

Then We Will Send Out A Replacement.

Please Make Sure That You Contact Us Within One Week Of Not Receiving Your Item, (After You Have Received A Dispatch Email) We Will Not Be Able To Replace Any Items That Have Not Been Picked Up From Your Local Royal Mail Sorting Office Within Their Collection Time Frame (Before They Dispose Of The Item) We Do Not Put A Return Label On Any Of Our Parcels So It Is Important You Make Sure You Pick Up The Item Straight Away.

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